Showing posts with label Start up. Show all posts
Showing posts with label Start up. Show all posts

Wednesday, May 16, 2012

The story of Pinterest


Just when you thought that the world was getting a social media fatigue, Pinterest comes around and shows the world that it’s all wrong! In February 2012 Pinterest was announced as the fastest site to reach 10 million unique visits. In fact Pinterest is only behind Facebook and Tumblr in terms of the average time spent by people on the site. An average Pinterest user spends around 98 minutes a month compared to 2.5 hours on Tumblr and 7 hours on Facebook. What is the reason behind its phenomenal success?

Like many other social media companies, Pinterest too is located in the sunny Palo Alto, the Silicon Valley. The company founded by Ben Silbermann and Evan Sharp describes itself as –

Pinterest is a Virtual Pinboard.

Pinterest lets you organize and share all the beautiful things you find on the web. People use pinboards to plan their weddings, decorate their homes, and organize their favorite recipes. Best of all, you can browse pinboards created by other people. Browsing pinboards is a fun way to discover new things and get inspiration from people who share your interests.

It all started with an application called Tote that Ben was working on. The idea behind Tote was to create the first women’s fashion catalogue on Iphone. While working on the app Ben saw that women were grabbing particular items and tagging them so that they could see it a later time. He also saw that a large number of users were grabbing, tagging and sharing these items with their friends. He realized that people were sharing their tastes with their friends. This led Silbermann to create a tool for Tote users to organize and share their interests. This tool was instrumental in the incarnation of Pinterest.

 People who have been observing Pinterest say that what separates it from other social media sites like Facebook, Twitter or Instagram and Flickr is that Pinterest is more about interests that people want to share rather than what people want to brag about. Unlike facebook images which scream out ‘I was here’, ‘look at me in this designer dress’ etc. Pinterest images are more likely to be about what people want to do, like someone wants to buy a pair of shoes, so they pin its picture on their boards. In fact if you see the most shared topics on Pinterest you can see the way it differs from other social sites. Some of the most trending topics happen to be ‘Wedding ideas’ and ‘Food recipes’.

The way Pinterest has grown in just two years has caught everyone’s attention. People are debating whether it’s something to last or just another one of that newbie social media site that would eventually fade away. The way its adding new users, while still being an invitation only site is something incredible.

The big question, and challenge, however is how it will move into commercializing itself. Even now it’s earning handsomely through its affiliate links. But marketers all over are now asking themselves how they can use Pinterest as a marketing tool.  For companies to dole out those dollars there needs to be data that proves the effectiveness of its platform. A recent study at Emily Carr University has shown that about 1 in every 5 people who pin something will later go and buy that thing. This is a great conversion rate. Now it’s up to the marketers have to devise ways to reap the huge potential that this website offers. If Pinterest is able to successfully commercialize itself without alienating its users then its next phase of growth might be even more astonishing.

Tuesday, January 17, 2012

Flipkart: The Amazon of India


Within just 4 years of operation Flipkart has turned the Indian e-commerce industry on its head. What started off as an online book store today sells a wide range of things from cell phones to pensand consumer electronics. Founders Sachin Bansal ans Binny Bansal (no they are not related to each other) strated Flipkart with an investment of just Rs. 5 lakhs in October 2007. Today they target to become India’s first million dollar e-commerce company with revenue of Rs. 4,500 by 2015. The company boasts of selling 20 products every minute. This Bangalore based company is called by many the ‘Amazon’ of India; in fact both founders were ex-Amazon employees. That experience sure seems to have helped them a lot. Let’s have a look at the journey of this amazing company. 

It has not been an easy journey but their rise has been quick. Flipkart’s revenue in 2008-09 was only 4 crores, 2009-10 was about 20 crores and in 2010-11 they made approximately 75 crores. They expect to make around 500 crores in this fiscal. Their growth is phenomenal if you look at the Indian e-commerce market before Flipkart came. Indian’s never took to the concept of e-commerce. Our customers would rather like to look and feel the product before buying it. This severely limited the growth of e-commerce industry. Flipkart had to break through this e-commerce inertia to become a success. When Flipkart arrived its owners started out with books, in fact for the first two years Flipkart only sold books. Books are easy to procure, their customer base is large and they are easier to ship. Additionally they come comparatively cheaper hence the customer is not afraid to try the out the site’s service. Today it is the largest book seller in the country stocking close to 11.5 million titles.

The procurement model is at the heart of Flipkart’s success, as most delays or troubles occur in this part of business. Flipkart employed consignment model i.e. procurement based on demand. Initially they had tie up with two distributors in Bangalore. Whenever a customer ordered a book, Flipkart would purchase it from the distributor, pack it in their office and courier it. The owners contact numbers served as the customer service in starting days. When they received investments they built warehouses. The first warehouse came up in Bangalore. Later it opened warehouses in Delhi, Mumbai and Kolkata too. Today 80% of deliveries take place through its warehouses. This makes the system fast and efficient. It is the robust logistics at Flipkart that sets it apart from other wannabe e-commerce sites.

Flipkart’s success mantra:

1.      Great customer service
Flipkart users are more satisfied than that of their competitors. Great customer service has been its hallmark.
2.      Easy to use website, hassle free payment system
The user interface is sleek and easy to use.
3.     Cash on delivery/Card on delivery mode of payment
This has been a major instrument in Flipkart’s success. Almost 60% of its sales happen through this mode. Cash on delivery created trust in the minds of Indian customers who were always weary of making payments online.

Threats to its crown

The biggest threat to Flipkart is surely their founders’ previous company, Amazon. The American giant is keen on entering the Indian market. In the burgeoning middle class of India it sees a huge potential. Well that potential has already been highlighted by Flipkart and Amazon surely feels that it is entering the market late. Given its size, scale and technology Amazon is a formidable player to compete with. But beating Flipkart in its own backyard will be tough. Flipkart has a service totally customized for the Indian consumer. Its supply chain – logistics very robust.  Its experience of the Indian market will come very handy when competing with Amazon.

Analysts, however, believe that the Indian e-commerce market is big enough to accommodate these players. So maybe they can grow and flourish together. Well, till Amazon steps on the battlefield, our own Flipkart will surely be the king of Indian e-commerce.

Future for Flipkart

FLipkart which began with selling books now has around 12 product categories. Going ahead electronics will gain a major share of tits business. It has also started selling music CD’s and DVD’s of bollywood releases. Soon it will also start selling digital content like songs and movies as this will be a very hot segment in near future. Flipkart wants to add every category of e-commerce to its portfolio.
It was in the news recently as a private equity player might invest $150 million in the company valuing it at $1 Billion. As of now they don’t have any plans of coming out with an IPO

In a country of 1.2 billion people and just 10% internet penetration, the market for e-commerce is still growing and it has huge potential. With the advent of international players like Amazon e-commerce will get a push. Indian companies too are making merry while the sun shines. There are a large number of discount sites like snapdeal.com, mydala.com etc., apparel stores like fashionandyou.com and even a baby product company babyoye.com. All these companies are doing well at the moment. The fortunes of these e-commerce companies will keep goin upwards as more and more Indians warm up to the idea of online shopping. Some say this is just a bubble, I personally feel that e-commerce still has a long way to go. E-commerce is a growing industry and this decade will see a phenomenal rise in e-commerce in India.

Some facts about Flipkart:
Ranked in top 30 websites in India
11.5 million Book titles
8 million site visits every month
4500 strong team
30,000+ items shipped daily